Fix common problems and contact support

Start with the message on screen

Note the exact error and approximate time. If a message is still generating, wait or use Stop before trying another action. Keep any unsent text somewhere safe before reloading a page. Do not repeatedly resend messages or restart purchases when the result is uncertain.

Sign-in or missing history

Check the RVR username and Connected accounts under Profile and credits. A different Patreon account can open a different RVR account. Follow the sign-in guide if the identity is wrong or setup appears unexpectedly.

In Library → Conversations, clear search/filters and open the scenario's conversation list. Saved cards are bookmarks, not a list of all chats. For a guest session, return to the original browser; clearing site data or closing private browsing can remove local history.

A scenario or response will not load

Check your connection. If RVR offers Try again, use it after the current request has finished. A message saying a scenario is private or not found may mean it is no longer available to your account; repeated retries will not grant access. Return to Explore scenarios or report the problem.

For credit-related messages, check your credit details. For uncertain payment or membership status, use the membership and purchase checks before paying again.

Audio does not play

Check device volume, mute/silent settings and whether the browser allows sound or media playback. Try the play control again after allowing audio. If RVR reports that audio is blocked, follow that message rather than assuming the conversation failed.

Send a useful support report

Open Contact support; sign-in is optional. Choose Account Help, Billing Issue, Patreon 50 Bonus Claim or Bug Report as appropriate. Enter a reply email if you want a response.

Include the page or scenario name, expected result, actual result, exact error, approximate time, device/browser and the checks you tried. Explain if your reply email differs from the account's linked Patreon email. Share only the information needed to explain the issue; avoid private conversation transcripts or screenshots containing personal details.

Never send passwords, verification codes, payment-card details or identity documents. A report asks for help; it does not itself change an account, reverse a payment or delete data.